TES FAQs

FrequentlyAsked Question Categories:

Your TES Machine

QUESTIONS: ANSWERS:
Where do I buy my TES? TES is manufactured by Bridgepoint Systems and sold exclusively through the Interlink Supply network of carpet cleaning supply and restoration supply distributors. Visit www.InterlinkSupply.com to find your local InterlinkSupply distributor.
What is included in the basic TES package? The TES base unit includes the Stainless steel power plant, 4 roto-molded thermal exchange (TEX) boxes, 600' of insulated hose including quick connects, insulation wraps, owner's manual and basic instruction guide.
 
What accessories or options will I need? This will depend upon the type of job you do and the equipment you already have. You need five air movers to be able to run all four TEX boxes and the exhaust. If you need dehumidifiers, the Phoenix 200 HT is a perfect compliment to TES.

A dual or single stage exhaust controller and lay flat ducting will also be needed to run the system. Sand bags, pad pins, and foam wedges are helpful time savers that you will also want. Floater Pins will be needed to float carpet with furniture that stays in the room. One set of 4 floaters for each piece of furniture.

If the unit is not permanently installed in a trailer or van, the wheel kit maybe necessary. If installed in a trailer or van, the manual must be consulted to ensure proper ventilation and ducting. Other items are helpful for some jobs but may not be needed on a regular basis.
 
Is there an accessory to fit into the window that allows the hoses to go through without allowing people or pests in through the window?
 
The hose rods and foam inserts can be used to block the windows to only allow the hoses to pass through the window. Some contractors will cut a piece of wood and place in the window and place a large wooden dowel in the window track to hold it in place for security reasons.
 
How powerful of air mover is needed for each TEX box? Most centrifugal air movers (whistle style) will work fine (1/3 Horse Power or larger). More powerful air movers are helpful when drying larger rooms of carpet but are not needed on most jobs. In fact, the smallest amount of air flow possible, while still maintaining a proper float is what works the best.
 
What is the warranty on this machine? The exchanger inside the TES unit is warranted to be free from defects in material or workmanship for five years from the date of purchase. The roto-molded body of the TEX box is warranted to be free from defects in material or workmanship for five years from the date of purchase. All other components of the TES Thermal Energy System are warranted to be free of defects in material and workmanship for one year from the date of purchase.
 
What is the life expectancy of a TES unit? TES is built to the highest standards and built to last. Stainless steel and other rust proof metals make TES a very durable machine. Virtually all the components are rated to much higher limits than they will ever reach running on the TES unit. The TES Thermal Energy System is designed to give you years of reliable service. If a problem should arise, use the troubleshooting section in the operation manual to diagnose and correct the problem if possible. If you are unable to determine the cause or solution to the problem, contact your distributor or Bridgepoint Systems for assistance.

 
Operation
QUESTIONS: ANSWERS:
How many square feet can be dried with the basic TES package? The drying capacity of TES is only limited to how quickly you would like a structure to dry. If the area is quite large and only one TES unit is applied, drying may be extended to typical dry times using currently available technology. As a guideline, here are some estimated coverage's where average dry times range from 18 to 72 hours depending on the class of loss.

Commercial applications with glue down carpet or other hardsurfaces: 5,000 sq. ft maximum per TES unit. Additional fans/air movers may be required.

Residential: 3,000 sq feet when combining stretched incarpet over pad and other hard floor surfaces. TES, using all four TEX boxes will float up to 1,200 sq. ft. of carpet.This would be for class 2 losses (floor wet and walls wet up to 24"). Where a class 3 loss (walls wet from floor to ceiling, ceilings also wet) is involved, less square footage may be dried or drying times may be somewhat extended.

TES is designed to be used in conjunction with the buildings existing HVAC system. If there is no heat or air conditioning available from the HVAC system, then the amount of an area you can cover may be reduced depending on outdoor conditions.
 
How much propane will it take to dry an average job? The TES boiler uses 1 ½ gallons of propane per hour at full heat in most cases. However, the efficiency of the 2-stage boiler means it will not always have to operate at full heat. How many TEX boxes are attached and the current ambient conditions will determine how much propane will be used. 2 or 3, 100 lb tanks is recommended for optimum performance. Using only one tank may cause it to freeze up and not allow sufficient propane flow. When propane is flowing too quickly from only one tank, it is possible to freeze the regulators.
 
How long does it take to set-up / take down the TES unit? This will vary with jobsite conditions and the experience of the person doing the set-up. 60 to 90 minutes may be required the first time a technician sets up TES. This should reduce greatly with experience. Once you have done it a few times, you should be set-up in 30 to 45 minutes. A trailer mounted unit would reduce this time even further. Significant time savings are experienced by TES users because daily monitoring is cut to only one visit in most cases as opposed to the 5 or 6 visits needed with conventional equipment.
 
What is the difference between the single stage controller and the two-stage controller? The single-stage controller simply turns on/off one fan at a preset temperature. The two-stage controller will turn on/off two fans at two different temperature settings. The advantage of the two-stage controller is one exhaust fan could be set and running between 80 and 95 degrees and a second fan could be set to turn on at 95 degrees to ensure that the temperature never exceeds that setting.
 
Can the furniture be left in the room during drying? Yes and there are special accessories that will allow the carpet to float under furniture that is left in the room. However, we do recommend removing as much furniture from the room as the situation will allow.
 
What about security? People don't want to leave the windows open when noone is home. Security is a concern in any loss situation and has been dealt with on jobs using trailer mounted desiccants, etc. If it isn't a whole-house loss, many times the owner can and will remain in the structure over night. In the jobs done to date with TES , all homes and businesses have been secured with little or no concern from the owner. Here are a few suggestions should this concern a rise on one of your jobs:

1. Windows are usually not opened far and can easily be blocked so as to not allow entrance into the structure.

2. Restorers have been very creative in designing special access points that are placed in windows or can replace an outside door.
 
Why do you float the carpet? Don't people object to this? Don't they expect to get new carpet? Floating carpet has been done for 30+ years; however this is not the typical float. We are simply lifting a corner and installing the TEX between the carpet and cushion. We also use sandbags where the folded carpet is off the tack strip to keep the carpet from "flopping" which can cause damage. We are using the carpet to contain the energy (heat) and need only a "soft-float" to accomplish this. An answer to objections to leaving the carpet is simply to say that the carpet is used for containment for the system. The decision to remove the carpet can be made once the structure is dry and evaluation of the contents and structure can then be made. Studies have been conducted and it is verified that a flooded and then dried carpet is stronger than when new. This is inclusive of carpet that has been floated. When heating, while drying, the increased strength is even greater.
 
What does 2-stage boiler mean? This means TES has a high and a low fire. The machine senses how much heat is needed and adjusts accordingly. This can also be adjusted manually. For example, if you are using all four TEX boxes it will be in high fire mode to keep up with the demand, if you use only two TEX boxes the demand for heat is reduced and the boiler will fire in low to use less propane. This is adjusted manually at set up by a valve that is on the TES machine.
 
How many TEX boxes can you run off of one TES unit? Four TEX boxes is the maximum for one TES machine for optimum efficiency. You can buy an extra box, hoses and tees to connect another box, and it will not hurt the machine, but the performance will be reduced. It is recommended that you never use less than two TEX boxes with the TES unit.
 
What is the maximum length of hose you can run to a single TEX box? TES has been run out to lengths of 300 feet to a single TEX box with good results. Hoses have been run up to 4 stories (40 feet). Higher runs may be achievable but have not been tested. Any extensions in length or height should be made using the ¾" hoses.
 
Are there any temperatures, or weather or atmospheric conditions that make it so TES cannot be used? TES is designed to work outside in the elements - snow, sleet, rain, etc. It can operate in temperatures from -30°F to 115°F. When mounted in a closed vehicle or trailer, good ventilation is a must. For temperatures below 60°F, at least 200 sq. inches of ventilation must be available. For temperatures above 60*F, a forced air fan (see operator manual) must be used to prevent overheating in the vehicle or trailer.
 
What if the ceiling is wet or what if the walls are wet all the way to the ceiling? The energy from TES can be utilized to dry all structural materials. Just allow the temperature in a room that is completely wet to go higher. Increase the energy to the water using additional fans if needed. Ducting TEX and/or pointing TES directly at the ceiling may be effective ways of getting the energy to where it is needed.
 
What if I have a room full of wet contents? TES can be used to dry those contents in place. Just allow the temperature to get a little warmer and put airflow over the contents.
 
What are some of the limiting factors with TES? What is the downside or what can it not do? It can be used in any drying situation you would use conventional equipment. For ultra high speed drying, the size of the loss is somewhat limited to less than 1200 square feet, however it may be used as a large loss unit if you choose to heat the entire structure, but this will be a little slower process. For very small jobs of one room or less, TES may not be the most economical solution.
 
Is it safe to run around people, pets or plants? What are the hazards if left outside? 1. Heat may have dangers and people should be made aware of the areas to avoid such as quick connects, (should be wrapped)

2. Pets and plants should be removed from the areas to be safe. Pets and plants are hard to predict as to how they react to ambient temperatures and air movement. Children, pets and plants should not be in any type of drying environment.
 
What do I do with all of my dehumidifiers and fans I currently own? Continue to use them as you have. Your TES system(s) will soon become your primary unit(s), but when you have surges and multiple jobs, you will need equipment to cover those situations. They can be utilized on very small jobs where TES may not be economical or they can be utilized for contents drying when needed. They can also be utilized in a wet area until a TES unit becomes available.
 
Do people need to move out of their homes? As with any drying method people (other than the restoration technicians) should be kept out of the area being dried. Occupants may stay in unaffected areas if this is practical. According to almost all the adjusters we have talked to, by far the greatest number of jobs continue to have the people living or working in them. TES makes this much more feasible because the process is over much quicker, the noise is greatly reduced, and with the usual negative pressure, no odors or humidity reaches the other areas of the structure.
 
Is this covered by BlueBook, Exactamate and other estimating software?
 
Both of these companies are very excited about TES and have been to our location or classes to view it personally. TES is now in the 2006 updates for both programs.
 
What happens if I have materials with visible microbial growth? With the air movement the way it is, can TES still be used?
 
Mold should be dealt with according to the S520 guide. However, TES can be used to dry these jobs once the microbial growth has been dealt with properly.
What happens if I spill the fluid in the home or if the hose leaks? TES uses a food grade glycol mixture with water. It dries to a non re-soiling residue but should be wiped off hard surfaces or extracted from soft surfaces. A general pre-spray such as Zone Perfect should be sprayed on the affected area and extracted thoroughly. The Spot Claw by Water Claw may be a good option in this instance.

 
Maintenance
QUESTIONS: ANSWERS:
How hard is this unit to work on if something goes wrong? TES is quite easy to work on and troubleshoot. The panels are easily removed for easy access to components should the need ever arise.
 
How long does the fluid last and do I have to change it? The fluid should be filtered after the first 200 hours of use and should be changed out every 2,000 hours. This can take place at the distributor location and be completed in about 30 minutes.

TES does not "use up" the TES fluid while in operation. It is possible however, to lose approximately one teaspoon of fluid when the quick connects are disconnected. There is a sight tube on the front of the TES machine. If you notice the fluid getting low, you need only to add additional fluid to the storage tank on the top of the machine. You can purchase the TES fluid in gallons at your local ILS dealer.
 
What do all the lights and gauges mean? The lights indicate the processes going on with the machine during operation and are important to pay attention to. Refer to the Owner's Manual for a more complete description of what each individual light indicates.
 
What do the low flow and high limit lights mean? These are safety switches referring to the flow and temperature of the liquid in the machine during operation. TES must maintain a certain flow in order to work properly. If the flow rate drops below a certain point, the machine will shut off. If the temperature rises above a certain point,the high limit switch will kick in and also shut the machine off.

 
Technology
QUESTIONS: ANSWERS:
Does drying floors that fast damage wood? Using energy (heat) improperly, to dry can be abused as with any system. However, when properly monitored, we have not had any problems with damage using TES and the Reets Evaporation System.

The greatest enemy of wood flooring is moisture! Evaporating excess moisture is good for wood, not bad. Some experts think wood floors can be harmed by the sudden changes in moisture content produced by an accelerated drying system such as TES. However, there is no testing to prove this one way or the other. To date, we have had no reports of damage done by accelerated drying on hard wood floors. We can be sure that if any damage is done by faster drying, it is less damage than if the wood were to remain wet.
 
How is TES different than other heat based systems? All heat based systems have merit when utilized properly and in the right setting. What makes TES special is the application of heat directly at the source which greatly increases evaporation and drying. This is why TES is able to achieve these amazing dry times (Most jobs in 30 hours or less). We encourage you to listen to and/or read some of the testimonials of current TES owners, or contact your local ILS Dealer for a demonstration.
 
What is the evaporation calculator and how does it work for me on the job? The Evaporation Calculator measures the drying potential that you have created with your equipment no matter what type of equipment you are using.

To use the calculator you only need 3 pieces of information:
1. Temperature of the air
2. Relative humidity of the air
3. Temperature of the wet surface that you are trying to dry.

Plug these numbers in and you get your Evaporation Potential (EP)! Try the Evaporation Calculator for free at www.tesdryingsystem.com. Adjust the numbers that you enter to simulate what conditions you might create with your equipment. Then plug in the conditions that TES can create to see what Evaporation Potential you are missing. Please feel free to contact us at 800-660-5803 if you need assistance.
How is TES different than the Dragon? Why would I pay $18,000 when I can get a Dragon for less than $4,000? It would take multiple dragons to equal the true BTU output of a TES unit when efficiency is factored in.

A Dragon cannot be used to reheat warm air in the structure like TES can. That means the Dragon must heat the outside air. If outside temperatures are below 60°F, the Dragon will never produce the temperature output that TES can because the Dragon can only add approximately 81°F to the air that it draws in. Since you cannot control the outside air temperature, you cannot control the inside air temperature either. You can liken drying with a Dragon to driving a car with no steering wheel, brakes or accelerator. You will go somewhere, you just can't control when, where or how fast.

A Dragon can only be ducted a maximum of 15 feet. Ducting it farther than that can cause the unit to overheat. You are given 30 feet of duct with a unit but there are two ducts so the unit must be within 15 feet of the wet area.
 
Marketing
QUESTIONS: ANSWERS:
Who can I talk to that has actually used TES in their restoration business? The list of satisfied TES owners is growing every day. Your ILS dealers receive a newsletter on a regular basis and have access to several testimonials.
Contact your local ILS Dealers for copies of these testimonials or contact Interlink Supply in Salt Lake City, UT. (800-658-531)
 
Are ServiceMaster, ServPro and some of the other large restorers currently using this unit?
 
Several franchises are evaluating TES and have had or will have demonstrations scheduled. So far the feedback has been very positive. Many franchisees have already purchased a TES unit.
 
Are the insurance companies agreeable to this new technology? Yes! Where TES has been in use for some time, major insurance companies are actually coming to the restoration contractors asking to work with them. What a great way to market. The insurance companies call on you, the restorer!

Putting the insured back in their home or getting a business back in operation days faster saves additional living expenses (ALE) and pay outs for business continuation coverage. In addition, there are usually fewer repairs & replacement and other construction work on most jobs. Carpet and pad are more likely to be saved. This is a major savings to insurance companies.

Adjusters can close files sooner. This is another benefit that makes accelerated drying an attractive technology.
 
Pricing
QUESTIONS: ANSWERS:
What are the insurance companies willing to pay for TES rental? Restorers would not want to invest in a system that makes them less money. The restorer should charge about what he would have charged for equipment rental if he had dried by conventional methods. The advantage to the insurance company is that they get their policy holder back in their home sooner. This saves the insurer in many ways.

See suggested price sheet below:
 
DESCRIPTION RENTAL / LABOR
Delivery &Set-up
   (90 min., 2 men-1skilled,1 unskilled)
$95.00
Power Plant
   (200,000 BTU Boiler; pumping heated formula through 600 feet of insulated hoses)
$600.00
TEX - TES Exchanger Units (4)
   (Receives and exchanges heat into contained areas)
$200.00 ea.
(up to 4)
Air Movers (4)
   (To transfer heat to affected / wet materials)
$25.00 ea.
(up to 4)
Thermostat and Exhaust Control System
   (Controls Air Temperature and Humidity; Air Mover included)
$75.00
Propane Usage
   (includes handling)
$120.00
Dismantle and Pick-up
   (60 min., 2 men)
$60.00
Additional hour charge
   (after 24 hours)
$55.00

How does the distributor charge their customers for using TES?

As with other rental equipment, most distributors are charging 40% - 60% of the end-user's rental. Some will charge an additional fee for consulting and monitoring, etc. Contact your local ILS Distributor for their specific charges.
 
What do I tell an adjuster that is unfamiliar with TES and does not want to pay our fee? The pricing should be comparable to conventional drying in 3 or more days. Compare job cost and not per day cost. Adjusters so far have been delighted with the results, as well as the insured.